Digital rounding tech helps gain ‘incredible’ HCAHPS scores at Northwell Lenox Hill
At Northwell Lenox Hill Hospital in New York City, some of its key HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores – particularly those around responsiveness and coordination – simply were not where the organization needed them to be. THE PROBLEM The hospital ranked in the 19th percentile for responsiveness and in the… Read More »
