Tag Archives: Digital

Digital rounding tech helps gain ‘incredible’ HCAHPS scores at Northwell Lenox Hill

At Northwell Lenox Hill Hospital in New York City, some of its key HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores – particularly those around responsiveness and coordination – simply were not where the organization needed them to be. THE PROBLEM The hospital ranked in the 19th percentile for responsiveness and in the… Read More »

The Digital Home: A Platform for Health, via Deloitte and the COVID-19 “Stress Test”

Wherever you live in the world touched by the coronavirus pandemic, you felt (and were) stress-tested. Both you were, and your home was as well. In this year’s 2021 annual report by Deloitte into Connectivity & Mobile Trends, their report details How the pandemic has stress-tested the crowded digital home. This analysis was done, as… Read More »